Jois Terms of Service
Last Updated: September 18, 2026 · Effective Date: September 18, 2026
Welcome to Jois. These Terms of Service ("Terms") are a legally binding agreement between you and Jois Technologies Inc. ("Jois," "we," "us," or "our"), with its business address at 1522 Gordon Street, Apt 704, Los Angeles, CA 90028, USA. These Terms govern your access to and use of the Jois web and mobile applications, the website at https://jois.live and its subdomains, any Jois connected devices to the extent they use our software or online services, and all related features, companions, content, and services (together, the "Services").
By creating an account, downloading or accessing the app, or otherwise using the Services, you agree to these Terms and to our Privacy Policy at https://jois.live/privacy, which is incorporated by reference. If you do not agree, do not use the Services.
IMPORTANT NOTICE FOR U.S. USERS: Section 23 contains a binding arbitration agreement and class action waiver. Unless you opt out within 30 days as described there, disputes between you and Jois will be resolved by individual arbitration, not in court or through a class action.
IMPORTANT NOTICE FOR EVERYONE: Jois companions are artificial intelligence. They are not human, not licensed professionals, and not a crisis service. If you are in danger or thinking about harming yourself, contact your local emergency number (for example, 911 in the United States) or a crisis hotline immediately (see Section 5).
1. Definitions
"Companion" means any AI character available in the Services, including Jois and the other characters in the companion roster, together with its name, personality, backstory, voice, 3D avatar, outfits, animations, and behaviors.
"Inputs" means anything you provide to the Services, including text, voice, audio, images, camera feed, files, and information from connected accounts.
"Outputs" means content generated by the Services in response to your Inputs or otherwise, including text, speech, audio, avatar animations, and media.
"User Content" means your Inputs and, to the extent you have rights in them, your Outputs.
"Our Content" means everything in the Services other than User Content, including Companions, avatars, 3D models, outfits, animations, voices, personas, software, designs, trademarks, and logos.
"Devices" means any physical consumer electronics products offered by Jois, such as interactive holographic or companion devices.
2. Eligibility and Age Requirements
2.1. Adults only. The Services are intended solely for users who are at least 18 years old (or the age of majority in your jurisdiction, if higher). By using the Services, you represent and warrant that you meet this requirement and have the legal capacity to enter into these Terms.
2.2. No use by minors. Minors may not create an account or use the Services, even with parental consent. If we learn or reasonably believe that a user is under 18, we will suspend or terminate the account and delete associated data in accordance with our Privacy Policy. If you believe a minor is using the Services, contact us at mr.nurtazayev@gmail.com.
2.3. Children's products. Any product we may offer for children (including any Jois-branded device or app for kids) is governed exclusively by separate terms and privacy notices specific to that product. These Terms do not authorize any use of the Services by children.
2.4. Restricted persons. You may not use the Services if you are barred from doing so under applicable law, including sanctions and export control laws (see Section 25).
3. Your Account
3.1. Registration. Some features require an account. You agree to provide accurate information and keep it up to date. You may register through a third-party account (for example, Apple or Google); your relationship with that provider is governed by its own terms.
3.2. Security. You are responsible for all activity under your account and for keeping your credentials confidential. Accounts are personal and may not be shared, sold, or transferred. Notify us immediately at mr.nurtazayev@gmail.com if you suspect unauthorized access.
3.3. One person, one account. Creating multiple accounts to evade usage limits, bans, or free-plan restrictions is prohibited.
4. The Nature of Jois
4.1. You are talking to AI. Every Companion is an AI system. Companions are fictional characters. Their personalities, memories, stories, emotions, moods, relationship levels, "life events," and any statements that they are real, have feelings, are human, exist offline, miss you, or have experiences outside the Services are part of a fictional, interactive experience generated by software. Nothing a Companion says creates any relationship, obligation, promise, or representation by Jois.
4.2. Outputs can be wrong. Outputs are generated automatically and may be inaccurate, incomplete, inappropriate, biased, or inconsistent, and may be similar to Outputs generated for other users. Outputs do not reflect the views of Jois. You are responsible for evaluating Outputs before relying on them.
4.3. Proactive features. Some features allow Companions to reach out to you first, for example through notifications, messages, voice notes, calls, or reminders. You can control or disable these in the app settings and your device settings at any time.
4.4. No professional advice. The Services do not provide medical, psychological, psychiatric, legal, financial, tax, or any other professional advice. Companions are not therapists, doctors, lawyers, or advisors, even if they discuss such topics. Do not make important decisions about your health, finances, safety, or legal matters based solely on Outputs.
5. Wellbeing and Safety
5.1. Not a crisis service. Jois is not designed for, and must not be used for, emergencies or crisis support. If you are experiencing thoughts of suicide or self-harm, are in danger, or someone else is in danger, contact your local emergency number or a crisis hotline immediately. In the United States, you can call or text 988 to reach the Suicide & Crisis Lifeline.
5.2. Safety interventions. We may use automated systems to detect conversations that suggest a risk of harm to you or others. When this happens, the Services may display crisis resources, change the Companion's behavior, pause certain features, or restrict content. We are not obligated to monitor conversations and do not guarantee detection.
5.3. Healthy use. Jois is meant to complement, not replace, human relationships and professional care. We encourage you to take breaks, and we may provide usage reminders or wellbeing tools. If you feel your use of the Services is negatively affecting your life, relationships, sleep, work, or mental health, please reduce or stop your use and consider speaking with a qualified professional.
6. Mature Mode
6.1. Certain adult-oriented features, including crude language, profanity, and mature themes ("Mature Mode"), are disabled by default and available only to eligible adult users who affirmatively opt in, and only where permitted by law and applicable app store rules. We may require additional age verification before enabling Mature Mode.
6.2. Mature Mode does not permit any content prohibited by Section 14, and in no case permits sexual content involving minors or anyone appearing to be a minor, non-consensual content, or content depicting real people.
6.3. We may modify, restrict, or discontinue Mature Mode, in whole or in part, in any region or on any platform, at any time.
7. Voice, Camera, Listening, and Device Features
7.1. Voice. When you use voice features, your speech is recorded, transmitted, and processed to generate responses. Some processing is performed by third-party AI providers (see Section 15).
7.2. Camera and vision. If you enable camera features, the Services may process images or video from your camera so the Companion can see what you show it and adapt to your reactions, including facial expressions. We will ask for your express consent before enabling this processing. How camera data is processed, whether and how long it is retained, and your choices are described in our Privacy Policy.
7.3. Background listening. If you enable background listening, the Services may continue to listen for your voice while you use other apps, for a limited time as described in the app. You are responsible for using this feature lawfully, including by not recording or allowing the Companion to capture other people's conversations without their consent where consent is required by law.
7.4. Location and sensors. If you grant permission, the Services may use location, motion sensors, and other device data to personalize the experience (for example, context-aware reminders or messages).
7.5. Your control. All device permissions are optional unless required for a specific feature. You can revoke them at any time in your device settings; some features may then stop working.
7.6. Other people. Do not use the Services to record, photograph, identify, or track any other person without their consent, or in any place where they have a reasonable expectation of privacy.
8. Memory and Personalization
8.1. Companions can remember information you share across conversations, including facts about you, your preferences, and past interactions, to make conversations more personal ("Memory").
8.2. You can view, edit, and delete Memory, and delete your conversation history, through the app settings as available. Deleting Memory or your account is permanent and may not be reversible.
8.3. Memory is imperfect. A Companion may forget, misremember, or confuse information, and we do not guarantee that any Memory will be retained, accurate, or recoverable. Do not use the Services as a place to store important information.
8.4. Avoid sharing highly sensitive information (such as passwords, government ID numbers, or payment card numbers) with Companions.
9. Integrations and Actions on Your Behalf
9.1. The Services may let you connect third-party accounts (such as email or calendar) so that a Companion can read information or take actions for you, like creating calendar events ("Integrations").
9.2. By connecting an Integration, you authorize us to access and use data from that account, and to take the actions you request, as needed to provide the feature. You can disconnect an Integration at any time.
9.3. AI can misinterpret requests. You are responsible for reviewing and confirming actions taken through Integrations and for all consequences of those actions. Jois is not liable for missed events, incorrect entries, sent messages, deleted items, or other results of actions taken through Integrations at your request.
9.4. Your use of each connected service remains subject to that service's own terms and privacy policy.
10. Subscriptions, Payments, and Usage Limits
10.1. Plans. We offer a free plan and paid subscription plans (currently including Jois Pro and Jois Max). Features, limits, and prices for each plan are shown in the Services at the time of purchase and may differ by region and platform.
10.2. App store purchases. If you purchase through the Apple App Store or Google Play, billing, payment, renewal, cancellation, and refunds are handled by that platform under its terms. We cannot issue refunds for app store purchases; you must request them from the platform.
10.3. Direct purchases. If you purchase directly from us, payments are processed by our third-party payment processor (such as Stripe). You authorize us and our payment processor to charge your payment method for the subscription fee and applicable taxes on each renewal date until you cancel.
10.4. Auto-renewal. SUBSCRIPTIONS AUTOMATICALLY RENEW AT THE END OF EACH BILLING PERIOD AT THE THEN-CURRENT PRICE UNLESS YOU CANCEL AT LEAST 24 HOURS BEFORE THE END OF THE CURRENT PERIOD. You can cancel at any time in your app store account settings or, for direct purchases, in the Services or by contacting us. Cancellation takes effect at the end of the current billing period, and you keep access until then.
10.5. Free trials and promotions. If a plan includes a free trial, you will be charged when the trial ends unless you cancel before then. Promotional offers may have additional conditions shown at the time of the offer.
10.6. Refunds. Except where required by law or platform rules, payments are non-refundable, and we do not provide refunds or credits for partial periods or unused features. Nothing in these Terms limits any statutory consumer rights you have that cannot be waived, including withdrawal rights. Where the law grants a withdrawal right for digital services and you ask for immediate access, you acknowledge that the right may be lost once performance begins, to the extent permitted by law.
10.7. Usage limits and fair use. Plans may include limits on messages, voice minutes, Companions, wardrobe items, or other features. Unused allowances do not roll over unless we state otherwise. "Unlimited" features are provided for normal personal use and are subject to reasonable fair-use limits designed to prevent abuse, automated use, reselling, or activity that degrades the Services for others. We may throttle, restrict, or suspend usage that exceeds these limits or appears abusive.
10.8. Price and plan changes. We may change plans, features, or prices. Price changes for existing subscriptions take effect on your next renewal after notice, as required by law and platform rules. If you do not agree, you can cancel before the change applies.
10.9. Chargebacks. If a payment is reversed or charged back, we may suspend or downgrade your account.
11. Devices
11.1. The purchase of any Device is governed by the sales terms, warranty, and return policy presented at the time of purchase, in addition to these Terms. These Terms govern the software, Companions, and online services that run on or connect to a Device.
11.2. Some Device features require an internet connection, an active account, or a paid subscription. We may update Device software remotely to improve functionality, security, or safety.
11.3. Use Devices only as intended and in accordance with any safety instructions provided with them.
12. Your Content
12.1. Ownership. As between you and Jois, you retain whatever rights you have in your User Content. We do not claim ownership of your Inputs.
12.2. License to us. You grant Jois a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, process, reproduce, modify, and use your User Content as necessary to operate, provide, secure, maintain, and improve the Services, and to comply with law. This license continues for a commercially reasonable period after you delete content or your account, to the extent needed for backups, legal obligations, and safety purposes, as described in our Privacy Policy.
12.3. Improving the Services. We may use de-identified and aggregated data derived from use of the Services to operate, analyze, and improve the Services, including our AI systems, as described in our Privacy Policy. We do not sell your conversations.
12.4. Your responsibility. You represent that you have all rights needed to submit your User Content and that it does not violate these Terms, any law, or any third-party right. If your User Content includes other people, including their voice, image, or personal information, you must have their consent.
12.5. Feedback. If you send us suggestions or feedback, we may use them freely without obligation or compensation to you.
13. Our Content and Your License
13.1. Ownership. The Services and Our Content, including all Companions, their names, characters, personas, voices, avatars, 3D models, outfits, animations, and the Jois name and logo, are owned by Jois or its licensors and protected by intellectual property laws. All rights not expressly granted are reserved.
13.2. Your license to use the Services. Subject to these Terms, we grant you a personal, limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download and use the app and access the Services for your own personal, non-commercial use.
13.3. Sharing your Jois moments. You may record, screenshot, and share your conversations and interactions with Companions, including on social media, video platforms, and livestreams, and you may earn ordinary creator revenue from such content (for example, platform ad revenue or tips), as long as you: (a) comply with Section 14; (b) do not present a Companion as endorsing any product, service, person, cause, or political position; (c) do not use Companions in advertising for third-party products or services; (d) do not depict Companions in sexually explicit, hateful, violent, or otherwise harmful contexts; and (e) do not edit content in a way that misrepresents Jois or harms its reputation. This permission does not grant you any right to extract, copy, or reuse Companion avatars, 3D models, voices, or animations outside of the Services.
13.4. Restrictions. You may not: copy, modify, distribute, sell, or rent any part of the Services or Our Content except as permitted here; reverse engineer, decompile, or attempt to extract source code, models, prompts, avatars, 3D assets, or voice data; bypass technical or content restrictions; use bots, scrapers, or other automated access; use Outputs or the Services to develop competing AI products or to train other AI models; or remove proprietary notices.
14. Acceptable Use
You agree not to use the Services to create, request, share, or engage in:
- any sexual content involving minors, or any content that sexualizes minors or characters who appear to be minors, including through roleplay;
- non-consensual sexual content, or sexual content depicting real, identifiable people;
- content that promotes, encourages, or provides instructions for suicide, self-harm, or eating disorders;
- threats, harassment, bullying, stalking, or doxxing;
- hate speech or content that promotes violence or discrimination against people based on protected characteristics;
- instructions or assistance for weapons, explosives, dangerous chemicals, malware, hacking, fraud, or other criminal activity;
- impersonation of any real person, or cloning or imitation of any real person's voice or likeness without authorization;
- spam, scams, deceptive practices, or disinformation;
- political campaigning or election interference;
- content that infringes intellectual property, privacy, or publicity rights;
- attempts to jailbreak, manipulate, or circumvent safety systems, content filters, or age gates;
- attempts to gain unauthorized access to, overload, or disrupt the Services, including denial-of-service attacks;
- surveillance, recording, or tracking of others without consent; or
- any activity that violates applicable law.
We may investigate violations, remove content, restrict features, suspend or terminate accounts, and cooperate with law enforcement when we believe it is appropriate.
15. Third-Party Services and AI Providers
The Services rely on third-party technologies, including AI models provided by third parties, cloud infrastructure, payment processors, and app stores. Your Inputs may be processed by these providers to deliver the Services, as described in our Privacy Policy. We do not control third-party services and are not responsible for their availability, accuracy, or conduct. Links to third-party websites are provided for convenience only.
16. Changes to the Services
The Services, including Companions and their personalities, voices, appearances, and behaviors, will evolve over time. We may add, change, or remove Companions or features, or suspend or discontinue all or part of the Services, at any time. Changes to a Companion's personality, memory, or behavior are part of how the product works and are not a basis for any claim against us. Beta or experimental features are provided "as is" and may be changed or removed without notice.
17. Changes to These Terms
We may update these Terms from time to time. We will post the updated Terms with a new "Last Updated" date and, for material changes, notify you through the Services or by email before they take effect. Your continued use of the Services after the effective date means you accept the updated Terms. If you do not agree, you must stop using the Services and may delete your account.
18. Termination
18.1. By you. You may stop using the Services and delete your account at any time in the app or by contacting mr.nurtazayev@gmail.com. Deleting your account does not automatically cancel an app store subscription; cancel it in your app store settings.
18.2. By us. We may suspend or terminate your access at any time if you violate these Terms, if required by law, to protect users or the Services, or if we discontinue the Services. Where reasonable, we will notify you and, where the violation can be fixed, give you an opportunity to fix it.
18.3. Effect. On termination, your license ends, and we may delete your account data, including Memory and conversation history, in accordance with our Privacy Policy. Sections that by their nature should survive termination will survive, including Sections 12.2, 13, and 19 through 27.
19. Disclaimers
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES, COMPANIONS, AND OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; THAT OUTPUTS WILL BE ACCURATE, APPROPRIATE, OR RELIABLE; THAT MEMORY OR DATA WILL BE PRESERVED; OR THAT THE SERVICES WILL MEET YOUR EMOTIONAL, SOCIAL, OR OTHER NEEDS. YOU USE THE SERVICES AT YOUR OWN RISK. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.
20. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, JOIS AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR EMOTIONAL DISTRESS, ARISING OUT OF OR RELATING TO THE SERVICES, OUTPUTS, OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).
These limitations do not apply to liability that cannot be limited under applicable law, such as liability for death or personal injury caused by negligence or for fraud.
21. Indemnification
You agree to indemnify and hold harmless Jois and its affiliates, officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your User Content, your use of the Services, your violation of these Terms, or your violation of any law or third-party right. This section does not apply to consumers where prohibited by law.
22. Copyright Complaints
If you believe content in the Services infringes your copyright, send a notice to our designated agent: DMCA Agent, Jois Technologies Inc., 1522 Gordon Street, Apt 704, Los Angeles, CA 90028, USA; email: mr.nurtazayev@gmail.com. Your notice must include: your physical or electronic signature; identification of the copyrighted work; identification and location of the allegedly infringing material; your contact information; a statement of good-faith belief that the use is not authorized; and a statement, under penalty of perjury, that the information is accurate and that you are authorized to act for the owner. We may terminate the accounts of repeat infringers.
23. Dispute Resolution and Arbitration (U.S. Users)
23.1. Informal resolution first. Before filing a claim, you agree to contact us at mr.nurtazayev@gmail.com with a written description of the dispute and the relief you seek. We will try in good faith to resolve it within 60 days.
23.2. Agreement to arbitrate. If you live in or access the Services from the United States, you and Jois agree that any dispute arising out of or relating to these Terms or the Services will be resolved by final and binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, except that either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court for intellectual property infringement. The Federal Arbitration Act governs this section.
23.3. Class action waiver. YOU AND JOIS MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims or preside over any class or representative proceeding.
23.4. Fees and location. Fees will be allocated under the AAA rules. For claims under US$10,000, we will reimburse your filing fee, and you may choose whether the arbitration proceeds by documents, by telephone or video, or in person in the county where you live.
23.5. Opt-out. You may opt out of this arbitration agreement by emailing mr.nurtazayev@gmail.com within 30 days after you first use the Services, with your name, account email, and a clear statement that you opt out of arbitration.
23.6. Severability. If the class action waiver is found unenforceable for any claim, this Section 23 will not apply to that claim, which will proceed in court.
24. Governing Law and Venue
These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Subject to Section 23, disputes will be resolved exclusively in the state or federal courts located in Los Angeles County, California, and you consent to their jurisdiction. If you are a consumer residing outside the United States, you also benefit from any mandatory protections of the law of your country of residence, and you may bring proceedings in the courts of your country where the law allows.
25. Export Controls and Sanctions
You may not use the Services if you are located in a country subject to comprehensive sanctions or embargoes, or if you are listed on any government restricted-party list. You agree to comply with all applicable export control and sanctions laws.
26. Apple App Store Terms
If you downloaded the app from the Apple App Store, the following also applies: (a) these Terms are between you and Jois only, not Apple, and Jois, not Apple, is solely responsible for the app and its content; (b) your license to use the app is limited to use on Apple-branded products that you own or control, as permitted by the App Store Usage Rules; (c) Apple has no obligation to provide maintenance or support for the app; (d) if the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any), and to the maximum extent permitted by law Apple has no other warranty obligation; (e) Jois, not Apple, is responsible for addressing any claims relating to the app, including product liability claims, claims that the app fails to conform to legal or regulatory requirements, and consumer protection or privacy claims; (f) Jois, not Apple, is responsible for investigating and resolving any claim that the app infringes third-party intellectual property rights; (g) you represent that you are not located in a country subject to a U.S. government embargo and are not on any U.S. government list of prohibited or restricted parties; and (h) Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
27. General
Entire agreement. These Terms, the Privacy Policy, and any additional terms shown in the Services are the entire agreement between you and Jois regarding the Services.
Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets, or to an affiliate.
Severability. If any provision is found unenforceable, the rest remains in effect.
No waiver. Our failure to enforce a provision is not a waiver.
Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
Language. If we provide a translation of these Terms, the English version controls to the extent permitted by law.
Notices. We may send notices to you through the Services or to the email associated with your account.
28. Contact Us
Jois Technologies Inc.
1522 Gordon Street, Apt 704
Los Angeles, CA 90028, USA
Email: mr.nurtazayev@gmail.com
Phone: +7 706 413 0699
Website: https://jois.live